BALPREET SINGH

Airtel International Limited (AIL)

• Delivered AI-assisted application support using Ollama-based LLMs, reducing mean time to resolution by 30% and automating 40% of routine issue resolution.
• Built an MCP-integrated AI platform for root-cause analysis, helping technical teams investigate and resolve application issues more efficiently.
• Led enterprise application migration and deployment initiatives with Jenkins CI/CD automation, maintaining 99.9% uptime and supporting application performance.
• Developed ReactJS and TypeScript dashboards integrated with backend systems, providing real-time performance visibility and executive reporting for stakeholders.
• Standardized application environment provisioning and configuration using Ansible and Terraform, improving consistency across development and deployment environments.
• Automated maintenance and performance optimization across MS SQL, MongoDB and PostgreSQL using Python and AI-assisted workflows.
• Mentored engineering teams and collaborated with global stakeholders across technical functions to deliver scalable enterprise solutions and improve engineering practices.

Apollo Munich Health Insurance (Now HDFC Ergo)

• Implemented CI/CD pipelines for automated deployment and testing, supporting consistent delivery and maintenance of enterprise applications.
• Supported application maintenance by investigating and resolving incidents in line with established incident management processes.
• Introduced automated environment provisioning to improve consistency and reduce manual configuration across application environments.
• Conducted annual performance testing to validate application scalability ahead of peak-load periods.

ELI India

• Worked with international clients in Canada and Australia, supporting business analysis and technical delivery for enterprise software.
• Travelled to Australia for direct client engagement and business analysis, translating business needs into technical understanding.
• Created system-specific, user and process documentation to support application understanding, customer use and consistent delivery practices.

Religare Health Insurance

• Developed projects supporting customers' business products, connecting business needs with application delivery.
• Improved development team processes to support smoother execution and coordination.
• Directed delivery of RHICL's Online Partner Portal and supported end-to-end product integration.
• Contributed to the development and launch of multiple web applications.

R Systems

• Developed enterprise applications using Microsoft .NET technologies across services and mobility solutions.
• Developed enterprise software architectures for US-based clients.
• Resolved application issues and supported post-delivery stabilization.
• Developed and deployed multiple applications for UK-based clients.